How can we help?

Find setup guidance, solve common problems, and reach a person when the answer is not here yet.

Browse help topics

• Family setup — Parent sign-in, PIN, children, device pairing and first websites.
• Daily use — Website tabs, permissions and checking changes on a child’s device.
• Troubleshooting — Sign-in, pairing, missing websites, blocked content and sync.
• Keep the app on screen — Use Guided Access, app pinning, or Windows kiosk options during a lesson.

The family setup, daily use and troubleshooting guides are available in English. Menu wording and placement may vary by device and app language.

Still need help?

Tell us what happened, which device you use, and what you expected to see. Send a support request